Shipping policy

# Shipping policy: information to confirm

This is a draft checklist. Replace the brackets and remove this note before publishing.

## Where we deliver

State the countries, states, and postal codes served: [delivery areas]. State any locations that cannot be served and whether pickup is offered: [exceptions or pickup details].

## Order processing

State when an order is prepared and dispatched: [processing time in business days]. Include order cut-off times, weekends, holidays, made-to-order items, and how delays are communicated: [details].

## Shipping options and charges

List the available delivery methods and when each is offered: [methods and carriers]. Explain how charges are calculated, whether a free-shipping threshold exists, and when the final charge is shown: [rates and threshold]. Explain applicable taxes, duties, or import charges for destinations outside India if international shipping is enabled: [details or not applicable].

## Delivery estimates and tracking

Give realistic delivery windows by region and method: [estimated transit times]. Say when a tracking link is sent and how customers can check an order: [tracking process]. Identify any circumstances that can delay delivery without presenting estimates as guarantees: [details].

## Address changes and delivery problems

Explain how soon customers must request an address correction: [cut-off and contact]. State what happens with failed delivery, returned parcels, lost shipments, or packages reported damaged on arrival: [process, evidence needed, and response time].

## Contact

Provide a monitored email or phone number and the information customers should include, such as the order number: [customer support details]. Link to the final return and refund policy if one is published: [policy URL].